Refund application

Refund conditions

Estonian Air refunds only tickets purchased via
 

• Estonian Air Customer Service;
• Estonian Air ticket offices in Tallinn;
• over the Internet ( www.estonian-air.com).

In case of tickets purchased elsewhere, please apply for refund to the place of purchase.

You may request a full refund for your ticket within 24 hours after the booking has been paid for in case your ticket has been purchased via www.estonian-air.com. Please fill in the refund form or contact Estonian Air customer service or phone +372 6401 162

In Estonia 16 101 - price 1.50 EUR, plus local operator charges.

If payment was made more than 24 hours ago, then refund will be made according to applicable airfare rules (for one-way):

Light - tickets are non-refundable, airport taxes will be refunded.
Economy - tickets are non-refundable, airport taxes will be refunded.
Flexible Economy - Tickets can be refunded only before departure. Service fees will not be refunded.
Business class - tickets can be fully refunded (except for service fees) within the validity time.

Estonian Air will refund airfares within 30 working days of receipt of the unused tickets (if paid by credit card, the amount will be refunded to your account according to rules set forth by the bank).

Refund Applications caused by changes in the schedule or flight cancellations, will be handeled within seven days upon receiving the Refund Application Form with e-ticket or from the moment of receiving the paper ticket.

Unused paper tickets must be sent by post to the following address:

Estonian Air
Revenue Accounting Department
Lennujaama str. 13
11101 Tallinn
Estonia

Refund doesn’t have to be done immediately. Refund must be completed within ticket validity i.e. one year after original date of departure.

In case you request refund for part of ticket routing, please write it in the comments field.

If you have any queries, please contact Estonia Air Customer Service on +372 6401 162

In Estonia 16 101 - price 1.50 EUR, plus local operator charges.